Junior Support Executive/Senior Support Executive, CRM

1. Receive all types of loan applications, including secured, unsecured, cash-covered, and credit card applications, from the respective sourcing channels.

2. Enter customer and application-related information accurately into the Bank’s Optima system within the stipulated turnaround time.

3. Calculate bank statement-based income, in accordance with the Bank’s applicable policies and procedures, to assess the income of business owners, landlords, and other relevant customers.

4. Conduct de-duplication checks across relevant databases to identify customers’ previous positive or negative credit history with the Bank.

5. Maintain and monitor the movement of approved, declined, and resubmitted credit files between CRMD-Retail/CRMD-SME and other relevant departments, including BOD and Retail Business Division.

6. Ensure timely completion of CPU activities in accordance with the applicable turnaround time (TAT).

7. Maintain proper documentation, handling, and tracking of physical loan files.

8. Coordinate with relevant stakeholders to ensure smooth processing and timely resolution of operational issues.

9. Participate in departmental activities and perform other duties as assigned by the concerned authority.

Working Days & Hours: As per Banking working days & hours

Job Location: Dhaka

• Salary: BDT. 20,000 to 30,000 (Depending on relevant experience and suitability for the position)

• Age Limit: Up to 32 Years

Other Requirements:

• Knowledge of credit-related matters and a sound understanding of the Bank’s loan products.

• Understanding of physical loan file handling, documentation, and record maintenance.

• Good interpersonal and communication skills.

• Adequate computer proficiency and ability to work with relevant banking systems and applications.

• Strong attention to detail, accuracy, and ability to work within stipulated timelines.

• Relevant experience in credit processing, loan operations, or banking support functions will be considered an advantage.