MIS Officer
Job Context
Duty Station: Directorate General of Health Services (DGHS), Dhaka
Contract Duration: Initially for 1 (one) Year. Continuation or renewal is subject to a formal satisfactory performance evaluation, operational requirements, and the continued availability of funding from the donor.
Contract Type: Contractual
Number of Position(s): 03
Contract Start Date: 1 January 2027
Reporting to: MIS/Data Management Specialist
A. Background
The Global Fund to Fight AIDS, Tuberculosis and Malaria (GFATM) has transitioned its portfolio in Bangladesh from siloed, disease-specific management structures into a unified Program Management Unit (PMU) under the Directorate General of Health Services (DGHS). This centralized model is designed to harmonize project management, lower transaction costs, and provide portfolio-level assurance across the national Tuberculosis, HIV/AIDS, Malaria, and Resilient and Sustainable Systems for Health (RSSH) interventions.
To strengthen coordination, accountability, efficiency, and standardized portfolio management, an integrated Program Management Unit (PMU) has been established for Global Fund-supported programmes, providing coordinated leadership, grant management, technical oversight, financial stewardship, performance monitoring, and operational support across the portfolio. The MIS Officer provides day-to-day support for programme data management, DHIS2, and related information systems under the supervision of the MIS/Data Management Specialist. As a mid-level position, the incumbent manages approved routine data processes, validation, reporting, user support, documentation, and system administration, while escalating complex data-governance, software, security, and production issues through the supervisor.
B. Objective of the Position
To support the timely availability of complete, accurate, and secure programme data through reliable operation of DHIS2 and other approved PMU information systems, routine data administration and validation, reporting, user assistance, documentation, and timely escalation of data or system issues.
C. Scope of Work
Under the supervision of the MIS/Data Management Specialist, the MIS Officer performs routine operation and monitoring of assigned MIS and programme-information-system functions; supports authorized metadata, user, form, validation, dashboard, and reporting configuration changes; conducts routine data checks, imports, reconciliation, and reporting-system updates in coordination with data owners; provides ticketed user support, troubleshooting, testing, change assistance, and system documentation; supports access reviews, backup monitoring, recovery tests, audit trails, confidentiality, and continuity procedures; and provides training, field support, vendor coordination, action tracking, and routine MIS performance reports.
Job Responsibilities
D. Key Duties and Responsibilities
A. Routine MIS and DHIS2 Operations
Conduct scheduled system checks, data imports, refreshes, exports, and reporting processes using approved procedures.
Maintain operational logs covering exceptions, actions, escalation, resolution, and supporting evidence.
Monitor system performance and promptly report failures, interruptions, or unusual errors to the MIS/Data Management Specialist.
B. Authorized Configuration and Metadata Support
Implement approved low-risk changes to forms, validation rules, dashboards, notifications, and sharing settings under supervision.
Maintain authorized users, roles, organizational units, master lists, and other controlled reference data.
Follow configuration and documentation standards, maintain change evidence, and escalate design conflicts to the MIS/Data Management Specialist.
C. Data Processing, Validation and Reporting Support
Support routine data receipt, import, consolidation, and reconciliation while preserving source and version traceability.
Conduct approved data-quality checks and maintain a documented issue and corrective-action log.
Prepare routine extracts and reports and support DQA, RDQA, and OSDV activities with required system evidence.
D. User Support and Incident Escalation
Record and resolve routine user requests involving access, data entry, validation, synchronization, dashboards, and reporting.
Escalate complex data, security, confidentiality, integration, or infrastructure issues without delay.
Communicate ticket status and resolution to users and recommend preventive actions for recurring problems.
E. Testing, Change Control and Documentation Support
Prepare and execute assigned test cases for approved system, configuration, metadata, and reporting changes.
Support deployment verification and post-change monitoring and document results, defects, and approvals.
Maintain current procedures, user guides, troubleshooting materials, and change-control records.
F. Access, Backup, Security and Continuity Support
Process approved access requests, maintain the user-access register, and support periodic access reviews.
Monitor backups and continuity controls and assist with supervised restoration or recovery testing.
Follow security and confidentiality requirements and maintain incident, outage, and recovery records.
G. Training, Coordination and Reporting
Provide user orientation, coaching, and practical guidance on approved MIS and reporting processes.
Prepare user materials, support field visits, and collect feedback on system and support needs.
Coordinate assigned activities under the MIS/Data Management Specialist and prepare periodic MIS reports and review inputs.
H. Additional Responsibilities
Undertake any other reasonable and relevant responsibilities assigned by the MIS/Data Management Specialist, commensurate with the skills and experience required for the position.
E. Qualifications and Experience
Education
Bachelor's degree in Computer Science, Information Technology, Software Engineering, Health Informatics, Statistics, Health Information Management, or another relevant discipline.
Specialized training or certification in database systems, DHIS2 or another public-health-related data-management system, SQL, software testing, data visualization, information security, or digital health is desirable.
Experience
At least 5 years of progressively responsible experience in MIS, DHIS2, health-information systems, database operations, or software support, including at least 2 years supporting health programmes.
Demonstrated experience in user administration, data validation, dashboard or report maintenance, testing, ticketed support, documentation, backups, and access controls.
Experience with Government institutions and development partners; Global Fund or WHO-supported programmes, DHIS2, SQL, REST APIs, Linux, PostgreSQL, or Power BI/Tableau is desirable.
F. Competencies
Technical Competencies
Routine DHIS2 administration and configuration; users, roles, and sharing.
Metadata and master data; indicator definitions.
Data imports, validation, and reconciliation.
SQL and database concepts.
Dashboards and reporting.
Functional testing; issue and ticket management; change documentation.
Backup monitoring, access controls, and confidentiality.
User training and technical reporting in English and Bangla.
Behavioral Competencies
Analytical problem solving, precision, and attention to detail.
Reliability and service orientation.
Organization and deadline management; clear communication.
Teamwork, adaptability, and willingness to learn.
Integrity, accountability, and confidentiality; encourages openness and transparency.
Cultural sensitivity and readiness for field support; develops and encourages new and innovative solutions and is willing to take disciplined risks..
Additional Information
G. Expected Deliverables
Completed operational checklists, system-health logs, data-refresh records, and exception reports according to schedule.
Documented and tested approved configuration, metadata, access, and dashboard changes.
Routine data-validation, import, reconciliation, issue, and reporting-snapshot records.
Current user-support register, ticket-resolution evidence, recurring-issue analysis, and escalation logs.
Test cases, results, defect records, change-control evidence, and updated data and system documentation.
User-access, backup-monitoring, restore-test, incident, and continuity-support records.
Training and field-support outputs and timely MIS inputs to grant reports, audits, and programme reviews.
Compensation & Benefits
H. Remuneration and Benefits
Monthly remuneration will be determined in accordance with the PMU HR guideline
Group health insurance will be provided as per the PMU HR guideline
Monthly mobile and internet bills will be provided as per the PMU HR guideline
Special Instruction
All these positions are open for Bangladeshi Nationals only. All candidates, irrespective of gender, religious and ethnic backgrounds can apply for the vacancies. Female candidates are highly encourged to apply.
Only short-listed candidates shall be invited for written test/interview. All selected candidates will undergo rigorous reference and background checks.
Last Date of Application: 20 November 2026 (23:59 PM)
Job Overview
Confidential Employer