IT Officer
Job Context
Duty Station: Directorate General of Health Services (DGHS), Dhaka
Contract Duration: Initially for 1 (one) Year. Continuation or renewal is subject to a formal satisfactory performance evaluation, operational requirements, and the continued availability of funding from the donor.
Contract Type: Contractual
Number of Position(s): 01
Contract Start Date: 1 January 2027
Reporting to: Programme Operations Specialist
A. Background
The Global Fund to Fight AIDS, Tuberculosis and Malaria (GFATM) has transitioned its portfolio in Bangladesh from siloed, disease-specific management structures into a unified Program Management Unit (PMU) under the Directorate General of Health Services (DGHS). This centralized model is designed to harmonize project management, lower transaction costs, and provide portfolio-level assurance across the national Tuberculosis, HIV/AIDS, Malaria, and Resilient and Sustainable Systems for Health (RSSH) interventions.
To strengthen coordination, accountability, efficiency, and standardized portfolio management, an integrated Program Management Unit (PMU) has been established for Global Fund-supported programmes, providing coordinated leadership, grant management, technical oversight, financial stewardship, performance monitoring, and operational support across the portfolio. The IT Officer supports the Programme Operations Specialist (Operations) by ensuring the reliable, secure, and efficient operation of the PMU's IT infrastructure, including hardware, software, networks, communication systems, and user support services.
B. Objective of the Position
To ensure business continuity, information security, and effective use of technology to support programme implementation and administrative operations, through reliable IT infrastructure management, timely user support, and compliance with organizational IT policies and information-security standards.
C. Scope of Work
Under the supervision of the Programme Operations Specialist (Operations), the IT Officer manages computer hardware, software, networks, communication systems, and user support services; administers IT assets and system access; implements cybersecurity, data-backup, and disaster-recovery measures; and maintains IT documentation and records. The role ensures business continuity, compliance with organizational IT policies and information-security standards, and the effective use of technology to support programme implementation and administrative operations.
Job Responsibilities
D. Key Duties and Responsibilities
A. IT Infrastructure and System Administration
Install, configure, maintain, and troubleshoot computer hardware, operating systems, software applications, printers, scanners, and other IT equipment.
Monitor the performance and availability of servers, networks, internet connectivity, and communication systems to ensure uninterrupted operations.
Coordinate installation, maintenance, and upgrading of IT infrastructure, including hardware replacement and software updates.
Maintain IT asset inventories, software licenses, warranties, and equipment-maintenance records.
Ensure proper configuration and standardization of IT equipment across the PMU.
B. User Support and Helpdesk Services
Provide first-line technical support to PMU staff by diagnosing and resolving hardware, software, network, and application issues.
Respond to and track IT service requests, ensuring timely resolution in accordance with established service standards.
Install, configure, and support office productivity software, email systems, collaboration tools, and video-conferencing platforms.
Provide user orientation and basic IT training on organizational systems and applications.
Escalate complex technical issues to external service providers when required.
C. Information Security and Data Protection
Implement and monitor IT security controls to protect organizational systems and information assets.
Manage user accounts, access permissions, passwords, and authentication processes.
Perform regular data backups and verify successful recovery procedures.
Monitor antivirus protection, firewall configurations, software patching, and cybersecurity updates.
Promote compliance with organizational information-security policies and data-protection requirements.
D. Network and Communication Support
Maintain LAN, Wi-Fi, internet connectivity, VPN access, and communication systems.
Troubleshoot network connectivity and communication issues to minimize operational disruptions.
Coordinate internet service providers and IT vendors for technical support and maintenance.
Monitor network performance and recommend improvements where necessary.
Ensure secure and reliable remote access for authorized users.
E. IT Asset and Vendor Management
Maintain records of IT assets, software licenses, maintenance contracts, and warranty information.
Coordinate procurement, installation, servicing, and disposal of IT equipment in accordance with organizational procedures.
Monitor vendor performance and ensure timely delivery of IT support services.
Conduct periodic physical verification of IT assets and update inventory records.
Prepare IT equipment replacement and maintenance plans.
F. Reporting and Documentation
Maintain IT documentation, user manuals, system configurations, and technical procedures.
Prepare periodic reports on IT service requests, system performance, asset status, and cybersecurity compliance.
Maintain documentation required for internal and external audits.
Assist in developing and updating IT policies, SOPs, and disaster-recovery procedures.
Support business-continuity planning for IT operations.
G. General IT Support
Support the implementation of new IT systems, software applications, and digital initiatives.
Assist in organizing virtual meetings, webinars, and hybrid events.
Coordinate with programme teams to address IT requirements for project implementation.
Maintain confidentiality and security of organizational information and systems.
H. Additional Responsibilities
Undertake any other reasonable and relevant IT-related duties assigned by the Programme Operations Specialist (Operations), commensurate with the skills and experience required for the position.
E. Qualifications and Experience
Education
Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Software Engineering, Information Systems, or a related discipline from a recognized university.
A Master's degree in Computer Science, Information Technology, Information Systems, or a related field is an added advantage.
Experience
At least 5 years of relevant experience in IT infrastructure management, network administration, or user support services.
Experience with Government, UN agencies, Global Fund, or other donor-funded programmes is desirable.
F. Competencies
Technical Competencies
Sound knowledge of computer hardware, operating systems, software applications, network administration, and IT infrastructure management.
Proficiency in installing, configuring, troubleshooting, and maintaining desktop computers, laptops, printers, scanners, servers, and peripheral devices.
Experience in managing LAN/WAN, Wi-Fi, internet connectivity, VPNs, email systems, cloud-based applications, and communication platforms.
Knowledge of cybersecurity principles, user access management, data backup and recovery, antivirus protection, firewalls, and information-security best practices.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Microsoft Windows, Microsoft 365, and IT service-management or helpdesk systems.
Strong skills in IT asset management, software licensing, technical documentation, problem-solving, and vendor coordination.
Excellent analytical, communication, customer-service, and troubleshooting skills, with the ability to provide timely technical support and work effectively in a multidisciplinary environment.
Behavioral Competencies
High integrity, accountability, and transparency.
Strong teamwork, collaboration, and stakeholder management skills.
Result-oriented and solution-focused approach.
Ability to prioritize tasks and manage multiple responsibilities effectively.
Gender sensitivity, respect for diversity, and high professionalism in the workplace.
Additional Information
G. Expected Deliverables
IT Infrastructure and System Administration: Maintained, standardized IT equipment inventory with updated maintenance records.
User Support and Helpdesk Services: Resolved service requests and delivered user orientation/training within service standards.
Information Security and Data Protection: Verified data-backup and recovery records, and monitored security-control compliance.
Network and Communication Support: Maintained network, Wi-Fi, VPN, and remote-access performance records.
IT Asset and Vendor Management: Updated asset and license registers with documented vendor-performance tracking.
Reporting and Documentation: Maintained IT documentation, SOPs, and periodic performance/compliance reports.
General IT Support: Documented support provided for digital initiatives, virtual events, and programme IT requirements.
Compensation & Benefits
H. Remuneration and Benefits
Monthly remuneration will be determined in accordance with the PMU HR guideline
Group health insurance will be provided as per the PMU HR guideline
Monthly mobile and internet bills will be provided as per the PMU HR guideline
Special Instruction
All these positions are open for Bangladeshi Nationals only. All candidates, irrespective of gender, religious and ethnic backgrounds can apply for the vacancies. Female candidates are highly encourged to apply.
Only short-listed candidates shall be invited for written test/interview. All selected candidates will undergo rigorous reference and background checks.
Last Date of Application: 20 November 2026 (23:59 PM)
Job Overview
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