Communication and Knowledge Management Officer

D. Key Duties and Responsibilities

A. Communication Planning and Coordination

• Prepare and maintain the annual communication and knowledge-management workplan, editorial calendar, and product pipeline aligned with PMU and MERL priorities.

• Define audiences, messages, formats, dissemination channels, reviewers, and deadlines for communication products.

• Coordinate technical inputs and approvals, maintain a communication tracker, and ensure accessible, consistent English and Bangla content.

B. Content Development, Editing, and Visibility

• Draft and quality-assure briefs, fact sheets, newsletters, presentations, digital content, success stories, case studies, and event materials.

• Translate validated programme evidence into clear narratives, infographics, and data stories for different audiences.

• Verify content and approvals, maintain version control, and ensure compliance with DGHS, MoHFW, and Global Fund visibility requirements.

C. Knowledge Capture, Curation, and Use

• Capture programme experiences, innovations, challenges, lessons, and good practices from reviews, field visits, and learning events.

• Produce learning briefs, case studies, after-action summaries, and other knowledge products using approved evidence.

• Maintain a searchable repository and promote the use of current knowledge products in planning, reviews, and programme improvement.

D. Digital Channels and Information Services

• Maintain assigned webpages, knowledge portals, mailing lists, and approved digital channels in coordination with DGHS authorities.

• Publish only approved and accessible content and promptly correct or remove inaccurate or outdated information.

• Monitor channel performance, user feedback, and content gaps and recommend improvements.

E. Events, Stakeholders, and Media Support

• Support programme reviews, dissemination meetings, learning forums, workshops, webinars, and observance events.

• Prepare approved event plans, presentations, briefing materials, information products, and post-event summaries.

• Maintain stakeholder and media contacts, document key actions, and refer sensitive or media inquiries to the MERL Expert and authorized spokesperson.

F. Quality, Ethics, and Information Governance

• Use validated data and approved sources and promptly correct material errors through the authorized process.

• Protect confidential and personal information and comply with consent, safeguarding, copyright, data protection, and records-management requirements.

• Use inclusive, respectful, and non-stigmatizing language and imagery and maintain required consent and approval records.

G. Capacity Building, Monitoring, and Reporting

• Orient PMU and implementing personnel on communication standards, branding, storytelling, consent, knowledge capture, and repository use.

• Provide templates, coaching, and editorial support to improve communication and knowledge products.

• Monitor outputs, timeliness, reach, engagement, and knowledge use, and prepare periodic reports and improvement actions.

H. Additional Responsibilities

• Undertake any other reasonable and relevant responsibilities assigned by the MERL Expert, commensurate with the skills and experience required for the position.

E. Qualifications and Experience

Education

• Bachelor's degree in Communication, Journalism, Media Studies, Public Relations, Development Studies, Public Health, Social Sciences, or another relevant discipline; a relevant master's degree is desirable.

• Relevant training in strategic communication, knowledge management, digital communication, data visualization, editing, graphic content, monitoring, or public-health communication is desirable.

Experience

• At least 5 years of progressively responsible experience in communication, knowledge management, documentation, or learning, including at least 2 years supporting health or development programmes.

• Demonstrated experience producing high-quality content for technical and non-technical audiences, managing review workflows and repositories, supporting events, and using digital analytics.

• Experience with government institutions and development partners is desirable; experience with the Global Fund or other major health programmes and professional proficiency in English and Bangla are advantages.

F. Competencies

Technical Competencies

• Communication planning; audience and message analysis.

• Writing, editing, and proofreading.

• Knowledge capture and curation.

• Storytelling and data visualization.

• Digital content and analytics.

• Event documentation; repository and records management.

• Branding and visibility compliance.

• Consent, copyright, confidentiality, and safeguarding.

• Basic design and presentation tools; clear reporting in English and Bangla.

Behavioral Competencies

• Sound judgement, accuracy, and attention to detail.

• Creativity and service orientation.

• Organization and deadline management.

• Clear communication, diplomacy, and teamwork.

• Adaptability, initiative, integrity, and accountability.

• Cultural sensitivity, respect for diversity, confidentiality, and readiness for field travel.

G. Expected Deliverables

• Approved annual communication and knowledge management workplan, editorial calendar, and audience/product matrix.

• Quality-assured briefs, stories, newsletters, presentations, digital content, visual products, and event materials delivered to schedule.

• Current, organized, and searchable knowledge repository with metadata, access controls, and version records.

• Learning briefs, after-action summaries, case studies, and documented examples of knowledge use.

• Updated digital channels, distribution lists, approval records, and communication asset register.

• Event, stakeholder, and training documentation and timely reports with analytics and improvement actions.

H. Remuneration and Benefits

• Monthly remuneration will be determined in accordance with the PMU HR guideline

• Group health insurance will be provided as per the PMU HR guideline

• Monthly mobile and internet bill will be provided as per the PMU HR guideline

All these positions are open for Bangladeshi Nationals only. All candidates, irrespective of gender, religious and ethnic backgrounds can apply for the vacancies. Female candidates are highly encourged to apply.

Only short-listed candidates shall be invited for written test/interview. All selected candidates will undergo rigorous reference and background checks.

Last Date of Application: 20 November 2026 (23:59 PM)