Executive, Retail Collection & SAM Recovery
Job Context
E-Zone HRM is currently seeking candidates to work as “Executive, Retail Collection & SAM Recovery” for a renowned Private Commercial Bank under E-Zone contract.
Job Responsibilities
Ø To ensure errorless monitoring of irregular/delinquent customer of retail loans & Credit cards of respective bucket as per PPG of collection in view of regularizing the repayment.
Ø Control forward flows rates and ensure maximum backward flow/ Regularization in terms of No. of a/cs & volume.
Ø To understand own collection target and make sure achievement based on given target.
Ø Collect the due amount from the customer within the prescribed time period.
Ø Update all correspondences/monitoring report of default customers in discipline manner.
Ø To ensure quality customer service through meet up overdue related quarries.
Ø Communicate with delinquent borrowers, borrower’s family members and guarantors through over phone, physical visit.
Ø Arrange and execute Single/group visit to hardcore customers.
Ø Ensure ‘No customer complaint’ environment.
Educational Requirements
Additional Information
Job Nature: Field Job
Working Days & Hours: As per Banking working days & hours
Compensation & Benefits
• Salary: BDT. 26,000 + Commission
Special Instruction
Job Overview
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