Branch Service Quality Executive

· Greet customers warmly and professionally upon entering the branch.

· Assess customers’ needs efficiently and direct them to the appropriate service desk.

· Assist customers with basic inquiries about digital banking services, such as using the mobile app, online banking, or self-service.

· Promote the use of digital channels to enhance customer convenience and streamline branch operations.

· Provide general information about BBL’s products and services where relevant.

· Handle multiple customers at once while remaining calm and professional.

· Make sure the lobby area is neat, organized, and welcoming.

· Work closely with branch staff to ensure seamless service delivery and resolve any customer concerns.

· Daily MIS of worklog, feedback, improvement scope and anomalies recording and sending to supervisor and management.

Job Nature: Desk Job

Working Days & Hours: As per Banking working days & hours

• Salary: BDT. 26,000/-

Other Requirements:

• Excellent verbal and interpersonal skills to engage with diverse customers.

• Comfortable with digital tools and able to assist customers with basic digital banking tasks.

• Basic understanding of financial services.

• Capable of standing for long periods in a fast-paced environment.

• Maintain a polished appearance and demeanor as a representative of the bank.

• Age Limit: Up to 32 Years