Merchant Support Executive

 Sign-up new merchants, Set-up POS terminals and QR Code Sticker at merchant’s point and provide training to new & existing merchants.

 Maintain strong business relationship with existing Merchants in respective zone through support service for increasing merchant base and business growth.

 Visit existing merchant regularly to demonstrate required training and provide guidance on card acceptance and benefits (including MSS Portal, Pay flex and Swipe Load) and service facilities.

 Ensure smooth acceptance of card at the merchant points in order to maximize customer satisfaction.

 Monitor merchant performance to reduce inactive merchant base and ensure that fraud risk is minimum and all compliance factors (e.g. Merchant KYC and TP) are done properly.

 Ensure that all merchant queries are effectively handled.

 Actively involved in promotions and campaigns with merchants / partners to ensure maximum on-us card transactions which will support to increase growth of on-us card business.

 To arrange joint marketing activities with merchants / partners to ensure business growth of Bank’s card business.

 Visit existing merchants regularly to ensure high business volume and to reduce inactive merchants as well as POS terminals.

Job Nature: Field Job

Working Days & Hours: As per Banking working days & hours

• Salary: BDT. 26,000 + Commission

• Age Limit: Up to 32 Years

Other Requirements:

 Proactive, passionate and go getter attitude

 Extrovert personality with good communication and interpersonal skill

 Honest and carries high personal integrity

 Proficiency in Microsoft Office

 Ability to work under pressure

 Attention to detail