Junior Officer, FCM & FDM

• Maintain effective communication and professional rapport with Special Agency of Government (SAGs).

• Create and regularly update the Points of Contact (PoCs) database.

• Facilitate courtesy visits and knowledge-sharing sessions with Special Agency of Government (SAGs) units.

• Receive and process Letters and Emails from Special Agency of Government (SAGs) through courier and official mail.

• Collect documents, prepare soft copies and validate inquiry requirements.

• Cross-check information and communicate with Special Agency of Government (SAGs) for necessary clarification.

• Archive hard and soft copies of all queries and responses systematically.

• Maintain and update query tracking databases ensuring data accuracy.

• Generate Daily Weekly and Monthly progress reports for management review.

• Track official SAG press releases and news related to MFS activities

• Monitor official SAG social media accounts on a regular basis

• Search and compile relevant intelligence using approved keywords and sources.

• Quality interviews of the fraud victims along with proper analysis, findings and recommendations.

• Disseminate appropriate and necessary information to guide customers for getting back the reimbursement of defrauded amount.

• Analyzing fraudulent patterns and trying to identify the loopholes along with proper recommendations.

• Arranging call record listening session with CS periodically to validate Information shared by the victims and cross match the interview findings with database.

• Fetching, arranging and incorporating data to prepare SMS database and broadcasting SMS within timeline with zero error.

• Cooperating coordinator and Line Manager to accomplish different tasks on need basis.

• Providing timely and proper support along with result driven effort.

Working Days: 6 Days

Working Hours: Roster Duty (Any 8-hour working shift between 8:00 AM and 10:00 PM)

- Salary: BDT 20,000/-
- Annual Salary Increment
- Festival Bonus: Two per year (Subject to eligibility)

- Proficiency in both written and oral communication in English and Bangla
- Strong analytical skills
- Proficient in MS Word and MS Excel