Junior Officer
Job Context
E-Zone HRM is looking for applicants for a renowned Mobile Financial Organization to work as "Junior Officer" under 3rd Party contract.
Job Responsibilities
- Check every fraud complain live and also follow the fraud transaction and transaction pattern and block the accounts in subsequent layer to retrieve the fraudulent amount
- Give resolution for every fraud complain within the Due time
- To check the complaints, requests and queries from portals and Other Reliable References following the assigned timeline
- Analyze the complaints and assign the tasks to team members for generating reports for reimbursing fraud amount
- Provide information support through email to LEA
- Assist in establishing nationwide strong rapport with LEA
- Assist to update relevant files & maintain logs
- Assist in account tracking & transaction Monitoring
Educational Requirements
Additional Information
Working Days: 6 Days
Working Hours: Roster Duty (Any 8-hour working shift between 7:00 AM and 10:00 PM)
Compensation & Benefits
- Salary: BDT 20,000/-
- Annual Salary Increment
- Festival Bonuses: Two per year (Subject to eligibility)
Special Instruction
- Proficiency in both written and oral communication in English and Bangla
- Strong analytical skills
- Proficient in MS Word and MS Excel
Job Overview
Confidential Employer