Executive, Service Delivery

Job Description:

• Provide relevant data and analysis to the mail management (Dispatch) team throughout the supply chain.

• Direct and follow-up with incoming and outgoing products to ensure delivery to customers.

• Planning and tracking the products according to customer requirements.

• Monitor deliveries and ensure customer satisfaction.

• Responsible for maintaining accurate logs of all transportation and goods.

• Prepare regular reports on daily handled cases & issues.

• Organize & deliver important and confidential company documents.

• Answer queries by employees, clients & service providers.

• Prepare reports and presentations with statistical data, as assigned.

• Arrange special service for urgent delivery with communicated service provider & customers.

• Answer customer inquiries via phone, email, and in-person.

• Direct customers to online resources.

• Update customer records in the system, including notes about interactions.

• Pitch ideas for improving customer care.

• Create and maintain reports about customer interactions.

Job Description:

• Provide relevant data and analysis to the mail management (Dispatch) team throughout the supply chain.

• Direct and follow-up with incoming and outgoing products to ensure delivery to customers.

• Planning and tracking the products according to customer requirements.

• Monitor deliveries and ensure customer satisfaction.

• Responsible for maintaining accurate logs of all transportation and goods.

• Prepare regular reports on daily handled cases & issues.

• Organize & deliver important and confidential company documents.

• Answer queries by employees, clients & service providers.

• Prepare reports and presentations with statistical data, as assigned.

• Arrange special service for urgent delivery with communicated service provider & customers.

• Answer customer inquiries via phone, email, and in-person.

• Direct customers to online resources.

• Update customer records in the system, including notes about interactions.

• Pitch ideas for improving customer care.

• Create and maintain reports about customer interactions.