Junior Officer, FCM & FDM

E-Zone HRM is looking for applicants for a renowned Mobile Financial Organization to work as "Junior Officer, FCM & FDM" under 3rd Party contract.

- Provide written information support through email to LEA
- Assist in establishing nationwide strong rapport with LEA
- Assist to update relevant files & maintain logs
- Assist in account tracking & transaction Monitoring
- Receive and process Letters and Emails from LEA/SAG through courier and official mail
- Collect documents, prepare soft copies and validate inquiry requirements
- Maintain and periodically update the stakeholder database with relevant insights.
- Quality interviews of the fraud victims along with proper analysis, findings and recommendations.
- Disseminate appropriate and necessary information to guide customers for getting back the reimbursement of defrauded amount.
- Analyzing fraudulent patterns and trying to identify the loopholes along with proper recommendations.
- Arranging call record listening session with CS periodically to validate Information shared by the victims and cross match the interview findings with database.
- Fetching, arranging and incorporating data to prepare SMS database and broadcasting SMS within timeline with zero error.
- Cooperating coordinator and Line Manager to accomplish different tasks on need basis.
- Providing timely and proper support along with result driven effort.

- Salary: BDT 20,000/-
- Annual Salary Increment
- Festival Bonus: Two per year (Subject to eligibility)

Working Days: 6 Days

Working Hours: Roster Duty (Any 8-hour working shift between 8:00 AM and 10:00 PM)

- Proficiency in both written and oral communication in English and Bangla
- Strong analytical skills
- Proficient in MS Word and MS Excel