Junior Officer, FDM

E-Zone HRM is looking for applicants for a renowned Mobile Financial Organization to work as "Junior Officer, FDM" under 3rd Party contract.

• Check every fraud complain live and also follow the fraud transaction and transaction pattern and block the accounts in subsequent layer to retrieve the fraudulent amount

• Give resolution for every fraud complain within the Due time

• Submit reports to subsequent teams for processing reimbursement

• Database management for prior involvement numbers

• To check the complaints, requests and queries from portals and Other Reliable References following the assigned timeline

• Analyze the complaints and assign the tasks to team members for generating reports for reimbursing fraud amount

• Provide analysis support to mitigate risk

• Preparing Letters and Bonds for customers who are eligible for the process of reimbursement as well as Alleged accounts for business transparency

• Salary: BDT 20,000/-

• Annual Salary Increment

• Festival Bonuses: Two per year (Subject to eligibility)

Job Nature: Full Time (Desk Job)

Job Location: Dhaka (Mohakhali)

Working Days: 6 Days

Working Hours: Roster Duty (Any 8-hour working shift between 7:00 AM and 10:00 PM)

• Proficiency in both written and oral communication in English and Bangla

• Strong analytical skills

• Proficient in MS Word and MS Excel

• Maximum age of 30 years