Junior Officer, FDM

E-Zone HRM is looking for applicants for a renowned Mobile Financial Organization to work as "Junior Officer, FDM" under 3rd Party contract.

- Check every fraud complain live and also follow the fraud transaction and transaction pattern and block the accounts in subsequent layer to retrieve the fraudulent amount 
- Give resolution for every fraud complain within the Due time
- Submit reports to subsequent teams for processing reimbursement
- Database management for prior involvement numbers
- To check the complaints, requests and queries from portals and Other Reliable References following the assigned timeline
- Analyze the complaints and assign the tasks to team members for generating reports for reimbursing fraud amount
- Provide analysis support to mitigate risk
- Preparing Letters and Bonds for customers who are eligible for the process of reimbursement as well as Alleged accounts for business transparency

Salary: BDT. 18,000/- to 20,000/-

Salary Increment: Annually 

Festival Bonus: Twice a year (subject to eligibility)

Working Days: 6 Days

Working Hours: Roster Duty/Shifting Duty (8 Hours)

Job Nature: Full Time (Desk Job)

No. of Vacancies: 10

• Proficiency in both written and oral communication in English and Bangla
• Strong analytical skills
• Proficient in MS Word and MS Excel

• Maximum age of 30 years