Merchant Support Executive

E-Zone HRM is currently seeking candidates to work as “Merchant Support Executive” for a renowned Private Commercial Bank under E-Zone contract.

• Sign-up new merchants, Set-up POS terminals and QR Code Sticker at merchant’s point and provide training to new & existing merchants.

• Maintain strong business relationship with existing Merchants in respective zone through support service for increasing merchant base and business growth.

• Visit existing merchant regularly to demonstrate required training and provide guidance on card acceptance and benefits (including MSS Portal, Pay flex and Swipe Load) and service facilities.

• Ensure smooth acceptance of card at the merchant points in order to maximize customer satisfaction.

• Monitor merchant performance to reduce inactive merchant base and ensure that fraud risk is minimum and all compliance factors (e.g. Merchant KYC and TP) are done properly.
  
  
• Ensure that all merchant queries are effectively handled.

• Actively involved in promotions and campaigns with merchants / partners to ensure maximum on-us card transactions which will support to increase growth of on-us card business.

• To arrange joint marketing activities with merchants / partners to ensure business growth of Bank’s card business.

• Visit existing merchants regularly to ensure high business volume and to reduce inactive merchants as well as POS terminals.

• Salary: BDT. 24,000 + Commission

Job Nature: Field Job

Working Days & Hours: As per Banking working days & hours

• Age Limit: Up to 30 Years

Other Requirements:

• Proactive, passionate and go getter attitude
• Extrovert personality with good communication and interpersonal skill
• Honest and carries high personal integrity
• Proficiency in Microsoft Office
• Ability to work under pressure
• Attention to detail