Call Center Executive

We are looking for qualified candidates to work as "Call Center Executive" for a renowned Private Commercial Bank under E-Zone Contract.

• Provide exemplary customer service over the phone
• Handle callers' queries, complaints, and requests through inbound and/or outbound calls
• Maintain a high standard of call quality as per departmental/organizational requirements
• Document all call information according to standard operating procedures
• Execute any other operational tasks assigned by the supervisor/higher authority
• Follow up on customer calls when necessary
• Support the sales team by generating quality sales leads
• Maintain a good or above rating in the performance scorecard

Salary: BDT. 24,000 (Fixed)

Job Nature: Full-Time Desk Job

Working Hours: Roster Duty/Shifting Duty (8 Hours)

• Age at most 30 years

• Good communication skills
• Team player
• Proficient in MS Word & MS Excel
• Ability to work under pressure
• Must be fluent in both Bangla & English