Call Center Executive

We are looking for qualified candidates to work as "Call Center Executive" for a renowned private commercial bank under E-Zone Contract.

- Provide exemplary customer service over the phone
- Handle callers' queries, complaints, and requests through inbound and/or outbound calls
- Maintain a high standard of call quality as per departmental/organizational requirements
- Document all call information according to standard operating procedures
- Execute any other operational tasks assigned by the supervisor/higher authority
- Follow up on customer calls when necessary
- Support the sales team by generating quality sales leads
- Maintain a good or above rating in the performance scorecard

• Salary: BDT. 24,000 (Fixed)
• 2 Festival Bonuses

• Job Nature: Full-Time Desk Job
• Working Hours: Roster Duty/Shifting Duty (8 Hours)

- Good communication skills
- Team player
- Proficient in MS Word & MS Excel
- Ability to work under pressure
- Must be fluent in both Bangla & English
- Age at most 30 years